FAQ's

Frequently Asked Questions (FAQ)

Welcome to the Viral Hub FAQ page! Here, we've compiled answers to some of the most common questions our customers ask. If you don't find the information you're looking for, please feel free to reach out to our customer support team at help.viralhub@gmail.com.

1. How can I place an order? To place an order on Viral Hub, simply browse our website, select the products you wish to purchase, and add them to your shopping cart. Once you're ready to checkout, follow the prompts to enter your shipping and payment information.

2. What payment methods do you accept? We accept payment via credit/debit card, net banking, and cash on delivery (COD) for select locations within India. We also offer secure payment options through popular payment gateways to ensure a smooth and hassle-free checkout process.

3. How can I track my order? Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery online. If you have any questions about your order status, please contact our customer support team.

4. Do you offer international shipping? At this time, we only offer shipping within India. We do not offer international shipping. However, we are constantly working to expand our shipping capabilities to reach customers worldwide.

5. What is your return policy? We offer a 7-day return policy for eligible products. If you receive a defective or damaged product, or if the product is different from what you ordered, you may be eligible for a refund. Please review our refund policy for more information.

6. How do I contact customer support? You can contact our customer support team by emailing us at help.viralhub@gmail.com. Our team is available to assist you with any questions, concerns, or issues you may have, and we strive to provide prompt and personalized assistance to ensure your satisfaction.

7. How can I stay updated on promotions and new products? To stay updated on our latest promotions, new product launches, and exclusive offers, be sure to subscribe to our newsletter and follow us on social media. You can find links to our social media profiles on our website.

8. How do I unsubscribe from marketing emails? If you wish to unsubscribe from our marketing emails, you can click the "unsubscribe" link at the bottom of any promotional email you receive from us. Alternatively, you can contact our customer support team, and we will assist you with your request.

9. Are my personal and payment details secure? Yes, we take the security of your personal and payment information very seriously. We use industry-standard encryption technologies and secure payment gateways to protect your data and ensure a safe shopping experience.

10. How can I provide feedback or suggestions? We welcome your feedback and suggestions to help us improve our products and services. Please feel free to email us at info.viralhub@gmail.com with your comments or suggestions, and we will carefully consider them.

If you have any other questions or concerns not addressed here, please don't hesitate to reach out to our customer support team. We're here to help!

Thank you for choosing Viral Hub!